> ## Documentation Index
> Fetch the complete documentation index at: https://docs.autocampaign.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Pricing and rebilling

> Set the prices your clients pay, see your earnings, and charge clients automatically through your own Stripe account.

## Overview

The pricing page is where you decide what clients pay for each plan and give a
client a special price. It is also where you connect your own Stripe account so
clients are invoiced automatically (this is called rebilling). Reach it from a
client card's **More actions → View pricing** (`/agency/pricing`).

<Tip>
  **In short:** 1) Set a standard client price for each plan. 2) Give any client
  a special price if needed. 3) Connect Stripe and start billing each client.
</Tip>

<Info>
  **Time to complete:** \~15 minutes  ·  **Difficulty:** Intermediate  ·  Prices are visible to agency **Owners** and **Admins**; connecting Stripe and starting or stopping billing are **Owner**-only.
</Info>

## Before you start

* You need an agency with at least one client — see
  [Agency console](/agency/overview).
* To bill clients automatically, you need your own Stripe account and its
  secret key (a private code that lets Autocampaign AI create invoices on your
  behalf). Stripe shows it under **Developers → API keys**.

## How the numbers work

* **Your cost** — the Autocampaign AI list price for the plan.
* **Client price** — what you charge. Left empty, a client follows your
  standard price for their plan.
* **Your earnings** — client price minus your cost, with your margin (the share
  of the client price you keep) shown too ($70 on $149 is 47%).

Only your agency team sees costs and earnings; client workspaces never do.

## Set your standard prices

<Steps>
  <Step title="Optionally set a suggested-pricing rule" icon="percent">
    Under **Suggested pricing**, enter a **Markup percent** (how much to add on
    top of your cost) and click **Save rule** (Owners only). Empty plan prices
    then show **Suggested: \$X/mo**. Suggestions only — nothing changes until you
    save a price.
  </Step>

  <Step title="Enter a client price per plan" icon="table">
    In the **Plan / Your cost / Client price / Your earnings** table, type a
    dollar amount for each plan, or click a suggestion to fill it in.
  </Step>

  <Step title="Save" icon="floppy-disk">
    Click **Save prices**. Every new client starts from these prices.
  </Step>
</Steps>

Markups round to a friendly price — a 50% markup on $99 becomes $149, not
\$148.50 — and never drop below your cost.

## Give a client a special price

Under **Client prices**, each row shows the **Plan**, **Client price** and
**Your earnings**. A client's own price is set in the **Set your price** step
when you add them; click **Use standard price** to clear it. The **Who pays for
usage?** menu records **Included in their plan**, **Client pays for extra
usage** or **I pay for usage**.

<Note>
  The usage choice, like the wizard's **Who pays AutoCampaign?** answer, is
  bookkeeping for your team and activity log. Neither changes what Autocampaign
  AI charges the workspace — its plan and subscription are managed from the
  workspace's own billing, see [Plans and trials](/billing/plans-and-trials).
</Note>

## Connect Stripe and bill clients

Rebilling charges each client their monthly **Client price** through your own
Stripe account. The money goes straight to you.

<Steps>
  <Step title="Connect your Stripe account" icon="credit-card">
    Under **Get paid by your clients**, paste **Your Stripe secret key (sk\_…)**
    and click **Connect**. Autocampaign AI checks the key, stores it encrypted
    (scrambled so no one can read it) and never shows it again. The card then
    reads **Connected to Stripe account \<id>**, with a **Test mode** badge
    for a test key.
  </Step>

  <Step title="Make sure the client has a price" icon="dollar-sign">
    Without a **Client price** the button is disabled with **Set a monthly
    price first**.
  </Step>

  <Step title="Start billing" icon="play">
    In the client's row click **Start billing**. A customer and a monthly
    subscription are created in your Stripe account at the client's price in
    USD, and the status shows **Billing on**.
  </Step>

  <Step title="Stop when needed" icon="stop">
    **Stop billing** cancels the subscription in Stripe; you can start again
    later. **Disconnect** removes the connection from your agency, while
    existing subscriptions stay in Stripe.
  </Step>
</Steps>

## What clients are charged and see

Stripe emails your client a hosted invoice (a web page where they can pay) from
your Stripe account each month, due within 7 days. No card is needed up front —
the client pays from the invoice, which comes from your account rather than
Autocampaign AI. Nothing about rebilling appears inside the client's workspace.

## Statuses

| Status               | Meaning                                                                    |
| -------------------- | -------------------------------------------------------------------------- |
| **Billing on**       | The subscription is active (or trialing) in Stripe.                        |
| **Payment past due** | An invoice is unpaid past its due date, or the subscription is incomplete. |
| No badge             | Billing hasn't started, or it was stopped.                                 |

Statuses refresh from Stripe when you open the pricing page, and **Recent
activity** on **My Agency** records who started or stopped billing and at what
price.

<Note>
  Invoices, payment history and payouts live in your Stripe dashboard, not in
  Autocampaign AI. Non-payment does not suspend the client's workspace.
</Note>

## FAQ

<AccordionGroup>
  <Accordion title="Can I charge annually or in another currency?">
    Rebilling creates monthly subscriptions in USD only. For other terms,
    invoice from Stripe directly.
  </Accordion>

  <Accordion title="Does changing my standard price change existing clients?">
    Clients with their own price keep it. A running Stripe subscription keeps
    the amount it started with until you stop and start billing again.
  </Accordion>

  <Accordion title="Does my client's payment go to Autocampaign AI?">
    No. Subscriptions live in your Stripe account, so payments go to you. You
    pay Autocampaign AI for the workspace separately.
  </Accordion>

  <Accordion title="Can I see the Stripe key I connected?">
    No. It is stored encrypted and never shown again. Disconnect and connect a
    new key if you replace it.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Connect fails with 'We couldn't connect that Stripe account'">
    The key must be a secret key starting with `sk_test_` or `sk_live_`, not a
    publishable key, and must be valid for your account.
  </Accordion>

  <Accordion title="Start billing is greyed out">
    Set a **Client price** for that client first, and check Stripe shows as
    connected below the table.
  </Accordion>

  <Accordion title="Your earnings shows a dash">
    The client has no plan yet or billing data is temporarily unavailable, so
    there is no cost to compare against.
  </Accordion>

  <Accordion title="A client shows Payment past due right after starting">
    The first invoice is due 7 days after it is sent. If the status stays past
    due, check the invoice in your Stripe dashboard.
  </Accordion>
</AccordionGroup>

<Card title="Brand the client experience" icon="palette" href="/agency/setups-and-branding">
  Put your logo and support details on every client workspace.
</Card>