> ## Documentation Index
> Fetch the complete documentation index at: https://docs.autocampaign.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Quick messages

> Saved replies you insert in the Inbox by typing a slash (/).

## Overview

[Quick messages](/getting-started/glossary#quick-message) are saved replies for
one-to-one conversations in the [Inbox](/inbox/overview). Instead of retyping
common answers, you type `/` in the message composer and pick a saved reply. Each
quick message has a short `/slug` shortcut (for example `/greeting`) that you type
to insert it.

<Info>
  **Time to complete:** \~2 minutes  ·  **Where they're used:** the Inbox conversation composer  · 
  **Difficulty:** Beginner
</Info>

## Use a quick message

<Steps>
  <Step title="Open a conversation">
    In the [Inbox](/inbox/overview), open a conversation and click into the message
    composer.
  </Step>

  <Step title="Type /">
    A slash menu appears above the composer with matching quick messages. Keep typing
    to filter (for example, `/greet`).
  </Step>

  <Step title="Select one">
    Use the arrow keys or click to insert its body into your reply, then send.
  </Step>
</Steps>

## Create and manage quick messages

Quick messages are managed from a drawer in the Inbox composer (there's no separate
settings page). Open the manager and add a new one:

| Field       | Required | Notes                                                                        |
| ----------- | -------- | ---------------------------------------------------------------------------- |
| **Name**    | Yes      | Up to 50 characters, e.g. "Greeting"                                         |
| **Slug**    | Yes      | Lowercase letters, numbers, `-`/`_`; this is the shortcut you type after `/` |
| **Message** | Yes      | Up to 1,600 characters                                                       |

Edit or delete existing quick messages inline in the same drawer.

<Note>
  Every workspace starts with six defaults: `/greeting`, `/thank-you`,
  `/follow-up`, `/more-info`, `/business-hours`, and `/closing`.
</Note>

## FAQ

<AccordionGroup>
  <Accordion title="Do quick messages support merge tags (placeholders like a first name)?">
    No — quick-message bodies are plain text with no merge tags or categories. For
    personalized, reusable content use [templates](/campaigns/templates).
  </Accordion>

  <Accordion title="Where do I manage them?">
    From the Inbox composer's quick-message manager drawer. There's no standalone
    page in Settings.
  </Accordion>

  <Accordion title="What's the difference from a template?">
    Quick messages are fast, plain-text replies for live conversations. Templates are
    richer, categorized messages with merge tags, for campaigns, text links, and
    workflows.
  </Accordion>
</AccordionGroup>

<Card title="Unified inbox" icon="inbox" href="/inbox/overview">
  Where you'll use quick messages.
</Card>