> ## Documentation Index
> Fetch the complete documentation index at: https://docs.autocampaign.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Sign in & account security

> Create an account, sign in with email, Google, or Microsoft, and recover access if you're locked out.

## Overview

You can sign in to Autocampaign AI with an email and password, or with your
**Google** or **Microsoft** account. This page covers signing up, signing in,
resetting a password, and what happens when an account is temporarily locked.

<Tip>
  **In short:** 1) Sign up with email, Google, or Microsoft. 2) Sign in and choose
  whether to stay signed in. 3) Reset your password or wait out a lockout.
</Tip>

<Info>
  **Time to complete:** \~5 minutes  ·  **Difficulty:** Beginner  · 
  Accounts are active immediately — there's no email verification step.
</Info>

## Create an account

<Steps>
  <Step title="Open the sign-up page" icon="user-plus">
    If you arrived from the pricing page, a line above the form confirms your
    selected plan and that the free trial needs no credit card. See
    [Plans & trials](/billing/plans-and-trials).
  </Step>

  <Step title="Choose how to sign up" icon="right-to-bracket">
    Click **Google** or **Microsoft** to sign up with that account. Or fill in the
    form under **or sign up with email**: **Name**, **Email Address**, **Phone
    Number** (optional), **Password**, and **Confirm Password**.
  </Step>

  <Step title="Set a strong password" icon="key">
    Passwords need at least 8 characters with no spaces, and must include an
    uppercase letter, a lowercase letter, a number, and a special character.
  </Step>

  <Step title="Accept the terms and create your account" icon="check">
    Tick the box to agree to the Terms of Use and Privacy Policy, then click
    **Create Account**. A workspace is created for you automatically.
  </Step>
</Steps>

<Note>
  If you're joining an existing team, use the **invitation link** from your invite
  email instead — it pre-fills your email and drops you straight into that
  workspace. See [Invite your team](/getting-started/invite-team).
</Note>

## Sign in with email

On the **Welcome back** screen, enter your **Email** and **Password** and click
**Sign In**.

Tick **Remember me** to stay signed in on that browser for up to a week. Leave it
unticked on shared computers, and you're signed out when you close the browser.

## Sign in with Google or Microsoft

<Steps>
  <Step title="Pick Google or Microsoft" icon="arrow-up-right-from-square">
    On the log-in or sign-up screen, click **Google** or **Microsoft**.
  </Step>

  <Step title="Approve access" icon="shield-check">
    Sign in with Google or Microsoft and allow access. Autocampaign AI uses your name
    and verified email address to identify you.
  </Step>

  <Step title="You're signed in" icon="circle-check">
    You return to the app while it finishes signing you in, then land in your
    workspace.
  </Step>
</Steps>

What happens next depends on your email address:

* **You already have an account with that email** — the Google or Microsoft
  sign-in is linked to it, and you land in your existing workspace. You can keep
  using your password too.
* **The email is new** — a new account and workspace are created, with no
  password. Any plan you picked on the pricing page carries through.

It doesn't matter whether you start from the log-in or the sign-up screen — an
existing account always just signs in, and never gets a second workspace.

<Note>
  Google or Microsoft must confirm that your email address is verified. If they
  don't, the sign-in is refused and you need to use your email and password instead.
</Note>

### Add a password to a Google or Microsoft account

Open your account menu, choose **Account**, and under **Security** click **Set a
password**. After that you can sign in either way.

## Reset your password

<Steps>
  <Step title="Request a reset" icon="envelope">
    On the log-in screen, click **Forgot Password?**, enter your email, and click
    **Send Reset Link**. You see the same **Check Your Email** message whether or
    not an account exists, to protect your privacy.
  </Step>

  <Step title="Set a new password" icon="key">
    Open the emailed link and choose a new password that meets the rules above.
    The link is valid for **1 hour** and works once — using it also cancels any
    older reset links.
  </Step>
</Steps>

## Account lockout

To protect against password guessing, an account locks for **15 minutes** after
**5 failed password attempts** in a row. While it's locked:

* The log-in screen shows "Account temporarily locked after repeated failed
  sign-in attempts. Try again later or reset your password."
* Even the correct password is refused until the lock ends.

A successful sign-in resets the count.

<Note>
  Resetting your password doesn't end a lock early — reset it if you've forgotten
  it, then sign in once the 15 minutes have passed. The failed-attempt count
  carries over after a lock expires, so one more wrong password locks the account
  again. Make sure you have the right password before you retry.
</Note>

## FAQ

<AccordionGroup>
  <Accordion title="Is there two-factor authentication or a one-time code at sign-in?">
    Not today. You sign in with email and password, Google, or Microsoft. If your
    Google or Microsoft account has its own two-step verification, that applies
    when you sign in through it. (SMS one-time codes are used to verify phone
    numbers on public [join links](/getting-started/glossary#join-link), not for
    signing in.)
  </Accordion>

  <Accordion title="Can I use both a password and Google or Microsoft?">
    Yes. Signing in with Google or Microsoft using your account's verified email
    links it automatically. Accounts that only use Google or Microsoft can add a
    password from **Security** on the profile page.
  </Accordion>

  <Accordion title="Do I have to accept an invitation with the same sign-in method?">
    Use the invitation link from your email — it handles account creation for the
    invited address. See [Invite your team](/getting-started/invite-team).
  </Accordion>

  <Accordion title="I didn't get a reset email">
    Check spam, confirm you used the right address, and note the link expires after
    an hour — request a fresh one if needed.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="'Couldn't sign in with Google' or '…with Microsoft'">
    The banner explains why. Common causes: you declined the permission prompt,
    the sign-in sat open for more than 10 minutes, or you started it in a
    different browser or tab. Start again from the log-in page.
  </Accordion>

  <Accordion title="'We couldn't verify the email on your account'">
    Google or Microsoft didn't confirm your email address as verified — this can
    happen with some work or school accounts. Sign in with your email and password
    instead.
  </Accordion>

  <Accordion title="'This account has been suspended' or '…is inactive'">
    A suspended account needs support to restore it. For an inactive account,
    contact your workspace owner.
  </Accordion>

  <Accordion title="'Account temporarily locked'">
    Wait 15 minutes, then sign in with the correct password. If you're unsure of
    it, reset it while you wait.
  </Accordion>

  <Accordion title="'Link Expired' or 'Link No Longer Valid'">
    The reset link is older than an hour, was already used, or was replaced by a
    newer request. Click **Request a New Link**.
  </Accordion>

  <Accordion title="Can't log in after being invited">
    Make sure you accepted the invitation first. If your account isn't part of any
    workspace, ask an admin to re-invite you.
  </Accordion>
</AccordionGroup>

<Card title="Create your workspace" icon="building" href="/getting-started/create-workspace">
  Set up your organization details.
</Card>