> ## Documentation Index
> Fetch the complete documentation index at: https://docs.autocampaign.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently asked questions

> Quick answers to the most common questions about Autocampaign AI.

## Getting started

<AccordionGroup>
  <Accordion title="How do I send my first message?">
    Connect an SMS [provider](/getting-started/glossary#provider) ([Twilio](/providers/twilio) or [Telnyx](/providers/telnyx)),
    [import contacts](/contacts/import-csv), then create a [campaign](/campaigns/overview).
    See the [Quickstart](/quickstart).
  </Accordion>

  <Accordion title="Do I need my own Twilio or Telnyx account?">
    Yes — you connect your own provider account. Autocampaign AI sends through it.
  </Accordion>

  <Accordion title="How do I invite my team?">
    From **Settings → Users → Invite member**. See [Invite your team](/getting-started/invite-team).
  </Accordion>
</AccordionGroup>

## Sending messages

<AccordionGroup>
  <Accordion title="Can a campaign go to more than one segment?">
    One [segment](/getting-started/glossary#segment) per campaign today. Build a dynamic segment (one that fills itself from rules) that captures everyone you
    want. See [Segments](/contacts/segments).
  </Accordion>

  <Accordion title="What's the difference between a sequence and a campaign?">
    A campaign sends one message to a whole audience at once; a [sequence](/getting-started/glossary#sequence) sends each
    contact a timed chain of emails, texts, and WhatsApp messages, and stops when
    they reply, book, or opt out. See [Sequences](/campaigns/sequences).
  </Accordion>

  <Accordion title="Can I put custom fields into a message as merge tags?">
    No — [merge tags](/getting-started/glossary#merge-tag) (placeholders that fill in each contact's details) are limited to standard contact fields. See
    [Custom fields](/contacts/custom-fields).
  </Accordion>

  <Accordion title="Can I connect Gmail or Outlook to send email?">
    No — Autocampaign AI sends from your **[verified domain](/getting-started/glossary#verified-domain)**. There's no mailbox or SMTP
    (mail server) connection. See [Email channel](/channels/email).
  </Accordion>

  <Accordion title="Can I message customers on WhatsApp?">
    Yes — connect a WhatsApp Business number under **Settings → Channels → WhatsApp**
    and reply from the Inbox, sequences, workflows, or an AI Employee. Outside the
    24-hour window after a customer's last message you can only send an approved
    template, and WhatsApp isn't a campaign channel yet. See [WhatsApp](/channels/whatsapp).
  </Accordion>
</AccordionGroup>

## Replies, calls and chat

<AccordionGroup>
  <Accordion title="Where do replies show up?">
    In the unified [Inbox](/inbox/overview), linked to the contact.
  </Accordion>

  <Accordion title="Can my team make and receive phone calls?">
    Yes — enable voice under **Settings → Voice** to call in the browser on your
    Twilio or Telnyx numbers that have the Voice capability, with business hours,
    IVR menus (press-1-for-sales phone menus), voicemail, and recordings. Every call appears under **Calls** and in
    the contact's inbox thread. See [Calls](/inbox/calls).
  </Accordion>

  <Accordion title="Can I add live chat to my website?">
    Yes — set it up under **Settings → Website Chat**. See
    [Website chat widget](/settings/chat-widget).
  </Accordion>
</AccordionGroup>

## Contacts and deals

<AccordionGroup>
  <Accordion title="Can I export my contacts?">
    Contact CSV export isn't available today; import and in-app segmentation are.
  </Accordion>

  <Accordion title="How do I track deals?">
    Use **CRM → Opportunities** to move deals through [pipeline](/getting-started/glossary#pipeline) stages on a board or
    list until they're **Won** or **Lost**. A default **Sales Pipeline** is created
    the first time you open it. See [Opportunities](/crm/opportunities) and
    [Pipelines](/crm/pipelines).
  </Accordion>
</AccordionGroup>

## Texting rules

<AccordionGroup>
  <Accordion title="Do I have to register my business to send texts (10DLC)?">
    For reliable delivery to US mobile numbers, yes. See [A2P 10DLC](/compliance/a2p-10dlc).
  </Accordion>

  <Accordion title="What happens when someone texts STOP?">
    STOP and similar keywords opt a contact out automatically, and they're excluded
    from future campaigns. See [Opt-out management](/compliance/opt-out).
  </Accordion>

  <Accordion title="Is the welcome text someone gets after opting in written by AI?">
    No — it's a fixed message you write once. AI replies are a separate
    [AI Employees](/automation/ai-employees) feature for the inbox.
  </Accordion>
</AccordionGroup>

## Automation and AI

<AccordionGroup>
  <Accordion title="Can an AI Employee book meetings or update my CRM?">
    Yes — enable the booking, customer, and opportunity skills when you hire it. See
    [AI Employees](/automation/ai-employees).
  </Accordion>

  <Accordion title="Can a workflow wait until a contact replies?">
    Yes. Use a **Wait → until something happens → Contact replies** step inside a
    [workflow](/automation/workflow-builder).
  </Accordion>
</AccordionGroup>

## Billing

<AccordionGroup>
  <Accordion title="Do I pre-pay for texts like a wallet?">
    Not exactly. It's a subscription with plan limits and add-ons; **AI credits** are the
    wallet-like balance. See [Plans & billing](/billing/wallet-billing).
  </Accordion>
</AccordionGroup>

## Languages and access

<AccordionGroup>
  <Accordion title="Which languages does the app support?">
    English, Arabic (right-to-left), Brazilian Portuguese, Chinese, French, German,
    Portuguese, and Spanish. Switch from the language button in the header or
    **Language** in your account menu — the choice is saved per browser and doesn't
    change the language of messages you send. See
    [Navigate the app](/getting-started/navigate-the-app#change-the-language).
  </Accordion>
</AccordionGroup>

## Still stuck?

<AccordionGroup>
  <Accordion title="I can't find my answer here — what now?">
    Check the [Troubleshooting](/support/troubleshooting) guide for common
    problems and their fixes. To send a bug report or question without leaving the
    app, click the **?** button (**Report an issue**) in the top header — that page
    explains how. You can also email
    [support@autocampaign.ai](mailto:support@autocampaign.ai).
  </Accordion>
</AccordionGroup>