Overview
Quick messages are saved replies for one-to-one conversations in the Inbox. Instead of retyping common answers, you type/ in the message composer and pick a saved reply. Each
quick message has a short /slug shortcut (for example /greeting) that you type
to insert it.
Time to complete: ~2 minutes · Where they’re used: the Inbox conversation composer ·
Difficulty: Beginner
Use a quick message
1
Open a conversation
In the Inbox, open a conversation and click into the message
composer.
2
Type /
A slash menu appears above the composer with matching quick messages. Keep typing
to filter (for example,
/greet).3
Select one
Use the arrow keys or click to insert its body into your reply, then send.
Create and manage quick messages
Quick messages are managed from a drawer in the Inbox composer (there’s no separate settings page). Open the manager and add a new one:
Edit or delete existing quick messages inline in the same drawer.
Every workspace starts with six defaults:
/greeting, /thank-you,
/follow-up, /more-info, /business-hours, and /closing.FAQ
Where do I manage them?
Where do I manage them?
From the Inbox composer’s quick-message manager drawer. There’s no standalone
page in Settings.
What's the difference from a template?
What's the difference from a template?
Quick messages are fast, plain-text replies for live conversations. Templates are
richer, categorized messages with merge tags, for campaigns, text links, and
workflows.
Unified inbox
Where you’ll use quick messages.