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Getting started

Connect an SMS provider (Twilio or Telnyx), import contacts, then create a campaign. See the Quickstart.
Yes — you connect your own provider account. Autocampaign AI sends through it.
From Settings → Users → Invite member. See Invite your team.

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Sending messages

One segment per campaign today. Build a dynamic segment (one that fills itself from rules) that captures everyone you want. See Segments.
A campaign sends one message to a whole audience at once; a sequence sends each contact a timed chain of emails, texts, and WhatsApp messages, and stops when they reply, book, or opt out. See Sequences.
No — merge tags (placeholders that fill in each contact’s details) are limited to standard contact fields. See Custom fields.
No — Autocampaign AI sends from your verified domain. There’s no mailbox or SMTP (mail server) connection. See Email channel.
Yes — connect a WhatsApp Business number under Settings → Channels → WhatsApp and reply from the Inbox, sequences, workflows, or an AI Employee. Outside the 24-hour window after a customer’s last message you can only send an approved template, and WhatsApp isn’t a campaign channel yet. See WhatsApp.

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Replies, calls and chat

In the unified Inbox, linked to the contact.
Yes — enable voice under Settings → Voice to call in the browser on your Twilio or Telnyx numbers that have the Voice capability, with business hours, IVR menus (press-1-for-sales phone menus), voicemail, and recordings. Every call appears under Calls and in the contact’s inbox thread. See Calls.
Yes — set it up under Settings → Website Chat. See Website chat widget.

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Contacts and deals

Contact CSV export isn’t available today; import and in-app segmentation are.
Use CRM → Opportunities to move deals through pipeline stages on a board or list until they’re Won or Lost. A default Sales Pipeline is created the first time you open it. See Opportunities and Pipelines.

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Texting rules

For reliable delivery to US mobile numbers, yes. See A2P 10DLC.
STOP and similar keywords opt a contact out automatically, and they’re excluded from future campaigns. See Opt-out management.
No — it’s a fixed message you write once. AI replies are a separate AI Employees feature for the inbox.

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Automation and AI

Yes — enable the booking, customer, and opportunity skills when you hire it. See AI Employees.
Yes. Use a Wait → until something happens → Contact replies step inside a workflow.

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Billing

Not exactly. It’s a subscription with plan limits and add-ons; AI credits are the wallet-like balance. See Plans & billing.

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Languages and access

English, Arabic (right-to-left), Brazilian Portuguese, Chinese, French, German, Portuguese, and Spanish. Switch from the language button in the header or Language in your account menu — the choice is saved per browser and doesn’t change the language of messages you send. See Navigate the app.

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Still stuck?

Check the Troubleshooting guide for common problems and their fixes. To send a bug report or question without leaving the app, click the ? button (Report an issue) in the top header — that page explains how. You can also email support@autocampaign.ai.