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Your account
Workspace
Your company’s own space in Autocampaign AI. It holds your contacts, messages, team and settings. The app sometimes calls it your organization. See Create your workspace.Member
A person on your team who can sign in to your workspace. See Invite your team.Role
What a member is allowed to see and do. Owners and Admins can change almost everything. Other roles are more limited. See Users and roles.Seat
One member’s place in your workspace. Plans include a set number of seats. See Plans and trials.Plan
The package you pay for. It sets your monthly credits and limits. See Plans and trials.Trial
A free period on a new workspace, with no card needed. See Plans and trials.Credits
What sending messages, making calls and using AI costs inside your plan. When credits run low, sending pauses until you top up or your plan renews. See Credits and usage.Sending and receiving
Channel
A way to reach people: SMS (texting), email, WhatsApp or calls. See Channels.Provider
The company that carries your messages behind the scenes, such as Twilio or Telnyx for texting. You connect one to a channel. See SMS channel.Sender
The name and email address your emails come from, such as “Acme Dental <hello@acmedental.com>”. See Email senders.Verified domain
The part of your email address after the @, once you have proved you own it. You need one before you can send email. See Email domains.DNS record
A setting in the control panel of the company where you bought your website address (for example GoDaddy, Namecheap or Cloudflare). Autocampaign AI asks you to add a few of these to verify a domain. Your web person can do this in minutes.Opt-in
A person’s permission to receive your messages. Texting someone without it breaks carrier rules. See Opt-in.Opt-out
When a person asks to stop hearing from you, usually by replying STOP. Autocampaign AI handles this automatically. See Opt-out.A2P 10DLC
The registration US carriers require before a business can send texts from a normal local number. It takes a few days and is done once. See A2P 10DLC.Toll-free verification
The equivalent check for numbers starting 800, 888 and similar. See Toll-free numbers.Quick message
A saved reply you can insert into a conversation with a couple of keystrokes. See Quick messages.People
Contact
One person in your list, with their phone number, email and details. See Contacts.Tag
A label you stick on contacts, such as “VIP” or “Spring promo”, so you can find them later. See Tags.Custom field
An extra detail you want to store on every contact that the app does not have a box for, such as “Vehicle” or “Renewal date”. See Custom fields.Segment
A group of contacts, chosen by hand or by rules such as “everyone tagged VIP who lives in Texas”. Campaigns are sent to segments. See Segments.Merge tag
A placeholder such as{{first_name}} that is swapped for each contact’s own
details when a message is sent. See Templates.
Growing your list
Join keyword
A word people text to your number to sign up, as in “Text JOIN to 555-0100”. See Join keywords.Join link
A sign-up page or web form with its own link that adds people to your list. See Join links.Lead form
A form you build here and put on your website or share by link. Each entry becomes a contact. See Lead forms.Chat widget
The chat button on your website. Visitors’ messages land in your Inbox. See Website chat.Messaging at scale
Campaign
One message sent to many contacts at once, now or at a scheduled time. See Campaigns.Template
A message you write once and reuse. See Templates.Sequence
A series of messages sent to each contact over days or weeks, such as a welcome text today and an email in three days. See Sequences.Workflow
A rule that runs by itself: when something happens, do something. For example, when a form is submitted, wait a day, then send a follow-up. See Workflow builder.AI Employee
An assistant you set up to reply to customers in your Inbox, following the instructions and documents you give it. See AI Employees.Knowledge base
The documents, web pages and notes an AI Employee reads so it answers with your information. See Knowledge base.Sales and appointments
Opportunity
A possible sale or job you are tracking, such as “Smith kitchen remodel”. See Opportunities.Pipeline
The set of steps a sale goes through, from first contact to won or lost. See Pipelines.Stage
One step in a pipeline, such as “Quote sent”. See Pipelines.Meeting type
A kind of appointment people can book with you, such as “15-minute intro call”, with its own length and location. See Meeting types.Availability
The hours when people are allowed to book you. See Availability.Connecting other tools
Integration
A connection between Autocampaign AI and another tool you use, such as Google Calendar. See Calendar integrations.API key
A special password that lets another program use your workspace. Only create one if a developer asks for it. See API keys.Webhook
A way for Autocampaign AI to notify another program the moment something happens, such as a new contact. Set up by developers. See Webhooks.Still lost on a word?
Check the FAQ, or email support@autocampaign.ai.