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Overview

You can sign in to Autocampaign AI with an email and password, or with your Google or Microsoft account. This page covers signing up, signing in, resetting a password, and what happens when an account is temporarily locked.
In short: 1) Sign up with email, Google, or Microsoft. 2) Sign in and choose whether to stay signed in. 3) Reset your password or wait out a lockout.
Time to complete: ~5 minutes  ·  Difficulty: Beginner  ·  Accounts are active immediately — there’s no email verification step.

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Create an account

Open the sign-up page

If you arrived from the pricing page, a line above the form confirms your selected plan and that the free trial needs no credit card. See Plans & trials.

Choose how to sign up

Click Google or Microsoft to sign up with that account. Or fill in the form under or sign up with email: Name, Email Address, Phone Number (optional), Password, and Confirm Password.

Set a strong password

Passwords need at least 8 characters with no spaces, and must include an uppercase letter, a lowercase letter, a number, and a special character.

Accept the terms and create your account

Tick the box to agree to the Terms of Use and Privacy Policy, then click Create Account. A workspace is created for you automatically.
If you’re joining an existing team, use the invitation link from your invite email instead — it pre-fills your email and drops you straight into that workspace. See Invite your team.

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Sign in with email

On the Welcome back screen, enter your Email and Password and click Sign In. Tick Remember me to stay signed in on that browser for up to a week. Leave it unticked on shared computers, and you’re signed out when you close the browser.

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Sign in with Google or Microsoft

Pick Google or Microsoft

On the log-in or sign-up screen, click Google or Microsoft.

Approve access

Sign in with Google or Microsoft and allow access. Autocampaign AI uses your name and verified email address to identify you.

You're signed in

You return to the app while it finishes signing you in, then land in your workspace.
What happens next depends on your email address:
  • You already have an account with that email — the Google or Microsoft sign-in is linked to it, and you land in your existing workspace. You can keep using your password too.
  • The email is new — a new account and workspace are created, with no password. Any plan you picked on the pricing page carries through.
It doesn’t matter whether you start from the log-in or the sign-up screen — an existing account always just signs in, and never gets a second workspace.
Google or Microsoft must confirm that your email address is verified. If they don’t, the sign-in is refused and you need to use your email and password instead.

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Add a password to a Google or Microsoft account

Open your account menu, choose Account, and under Security click Set a password. After that you can sign in either way.

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Reset your password

Request a reset

On the log-in screen, click Forgot Password?, enter your email, and click Send Reset Link. You see the same Check Your Email message whether or not an account exists, to protect your privacy.

Set a new password

Open the emailed link and choose a new password that meets the rules above. The link is valid for 1 hour and works once — using it also cancels any older reset links.

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Account lockout

To protect against password guessing, an account locks for 15 minutes after 5 failed password attempts in a row. While it’s locked:
  • The log-in screen shows “Account temporarily locked after repeated failed sign-in attempts. Try again later or reset your password.”
  • Even the correct password is refused until the lock ends.
A successful sign-in resets the count.
Resetting your password doesn’t end a lock early — reset it if you’ve forgotten it, then sign in once the 15 minutes have passed. The failed-attempt count carries over after a lock expires, so one more wrong password locks the account again. Make sure you have the right password before you retry.

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FAQ

Not today. You sign in with email and password, Google, or Microsoft. If your Google or Microsoft account has its own two-step verification, that applies when you sign in through it. (SMS one-time codes are used to verify phone numbers on public join links, not for signing in.)
Yes. Signing in with Google or Microsoft using your account’s verified email links it automatically. Accounts that only use Google or Microsoft can add a password from Security on the profile page.
Use the invitation link from your email — it handles account creation for the invited address. See Invite your team.
Check spam, confirm you used the right address, and note the link expires after an hour — request a fresh one if needed.

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Troubleshooting

The banner explains why. Common causes: you declined the permission prompt, the sign-in sat open for more than 10 minutes, or you started it in a different browser or tab. Start again from the log-in page.
Google or Microsoft didn’t confirm your email address as verified — this can happen with some work or school accounts. Sign in with your email and password instead.
A suspended account needs support to restore it. For an inactive account, contact your workspace owner.
Wait 15 minutes, then sign in with the correct password. If you’re unsure of it, reset it while you wait.
Make sure you accepted the invitation first. If your account isn’t part of any workspace, ask an admin to re-invite you.

Create your workspace

Set up your organization details.