Overview
Toll-free numbers (numbers starting with 800, 888, 877, etc.) are an alternative to 10-digit local numbers for business texting. Like local numbers, they must be verified with the carriers before you can send in volume. Until then, your messages are slowed down heavily or blocked. This is called toll-free verification.Time to complete: ~15 minutes to submit, then several business days for
carrier review · Difficulty: Intermediate
For standard 10-digit local numbers, use A2P 10DLC registration
instead. This page is about toll-free numbers specifically.
Buy a toll-free number
You can buy a toll-free number from within Autocampaign AI. On your SMS channel’s Numbers tab, click Buy New Number, choose your country, and filter by the toll-free number type before searching.Verify your toll-free number
Toll-free verification is submitted through your connected provider, the phone company behind your numbers (Twilio or Telnyx). The carriers review your business, your use case, how people agree to receive your texts, and your sample messages. It’s similar in spirit to 10DLC, but for toll-free numbers.1
Buy or identify your toll-free number
Buy one in Autocampaign AI or use an existing toll-free number on your provider.
2
Submit toll-free verification with your provider
Complete the toll-free verification form in your provider’s console with your
business details, opt-in flow, and sample messages.
3
Wait for approval
Approval typically takes several business days. Until then, keep volume low.
FAQ
Toll-free or 10DLC — which should I use?
Toll-free or 10DLC — which should I use?
10DLC uses standard local numbers and suits most senders. Toll-free is useful for
a recognizable national number and can send at high volume once verified. You
can use either; the registration paths differ.
Do I still need consent and opt-out handling?
Do I still need consent and opt-out handling?
Yes. All the same compliance rules apply. Collect consent and honor
opt-outs whatever type of number you use.
How long does verification take?
How long does verification take?
Typically several business days, depending on carrier review.
Troubleshooting
Why are my toll-free messages being filtered?
Why are my toll-free messages being filtered?
An unverified toll-free number is slowed down heavily. Complete toll-free
verification with your provider, and make sure your opt-in flow and sample
messages are consistent.
A2P 10DLC
Register standard local numbers.