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How to use this page: find the section for the part of the app that’s giving you trouble, then open the entry whose title matches what you’re seeing. If you’re still stuck, use Report an issue below or email support@autocampaign.ai.
Time to complete: ~5 minutes  ·  Difficulty: Beginner

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Report a bug from the app

You can send a bug report, idea, or support request without leaving Autocampaign AI.
1

Open Report an issue

Click the ? button (Report an issue) in the top header. It’s on every page, on desktop and mobile.
2

Choose what you're reporting

On the New Report tab, pick Bug Report (“Something is broken”), Feature Improvement, or Support Request.
3

Describe it

Fill in What went wrong? (a short title, up to 255 characters) and Describe the problem (up to 10,000 characters) — what you expected and what happened instead. Both are required.
4

Attach proof (optional)

Add up to 10 files of up to 25 MB each — images, PDF, .txt, .log, .csv, .json, or .har. A screenshot of the error helps most.
5

Click Send report

File the report from the page where the problem happened.
What’s attached automatically: the address of the page you filed it from, plus your name, email, and organization so support knows who to reply to. Nothing else is captured — no automatic screenshot, browser log, or contact data. What happens next: the report goes to the Autocampaign AI support team and shows under My Reports with a status — New, In Progress, Planned, Future, Done, Declined, or Reopened. When support replies or the status changes, you get an in-app notification that opens the conversation. Reply there with Send reply, and attach more files if asked.
You only see reports you filed yourself, not your teammates’ reports.

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Connecting Twilio or Telnyx

Re-copy your Account SID (AC…) and Auth Token (32 chars) from the Twilio Console → Account Info. Watch for trailing spaces and tokens that have since been replaced. See Connect Twilio.
Your Telnyx API key (a password that lets Autocampaign AI use your Telnyx account) needs the Messaging permission. Recreate the key with Messaging enabled. See Connect Telnyx.
Finish the setup wizard so webhooks (the connection that tells us about incoming texts) are registered. Then confirm the number is attached to a managed messaging service/profile.

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Texts not delivering (common Twilio error codes)

Usually a content or compliance issue. Register 10DLC, avoid spam-trigger wording and shortened public URLs, and keep opt-in/opt-out language clear.
The sending number isn’t linked to an approved A2P campaign. Complete 10DLC registration and attach the number to the registered messaging service.
The from-number can’t send to that destination (e.g. a trial number to an unverified recipient). Verify the number and destination, or upgrade the provider account.
Expected when messaging an opted-out contact — the carrier blocks it. Autocampaign AI already excludes opted-out contacts; see Opt-out.

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Registering to text (A2P 10DLC)

Almost always an identity mismatch. Ensure your Legal Business Name, EIN, and address exactly match your IRS records, then resubmit.
Wait until the brand badge is green (Approved/Verified) before registering a campaign.
Tighten your opt-in flow description and make sample messages match your use case. See A2P 10DLC.

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Sending email

Check each CNAME record’s host and value matches exactly (your DNS provider may add the domain on the end automatically). DNS changes can take up to 48 hours to spread. See Sending domains.
You can only send from a Verified domain and a sender on it. Complete DNS verification first.
A sender’s address must belong to its verified domain. See Senders.

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Connecting ad accounts

You declined a permission during Google/Facebook sign-in. Reconnect and allow access. See Google Ads / Meta Ads.
You signed in with an account that has no ad accounts. Reconnect with the account that manages your ads.
Access expired or was revoked. Click Reconnect to restore lead flow.

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Webhooks (for your developer)

Sign <timestamp>.<raw-body> (raw bytes, pre-parse) with HMAC-SHA256 using your signing secret, and compare to v1 in X-Autocampaign-Signature. See Webhooks.
Repeated failures disable an endpoint. Fix it and re-activate to reset the failure streak.

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Importing contacts

Phone values allow digits, spaces, hyphens, parentheses, and a leading +, up to 20 characters. Clean the column and re-import. See Import.
Re-export as CSV UTF-8 (not .xlsx) and keep it under 10 MB / 50,000 rows.

Contact support

We’re happy to help.